Last Updated: 05 February 2026
Privacy Policy
At Frankfort Reliable Locksmith, located in Frankfort, KY, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy outlines how Frankfort Reliable Locksmith collects, uses, shares, and protects the information you provide to us when you use our services, visit our website, or contact us.
What Information We Collect
Frankfort Reliable Locksmith collects various types of information to provide our locksmith services effectively and to improve your experience.
Information You Provide Directly To Us
When you interact with Frankfort Reliable Locksmith, you may provide us with the following personal information:
* Contact Information: Your name, email address, phone number, and physical address (including the service address). * Service Request Details: Information about the locksmith service you require, such as the type of lock, nature of the emergency, property access details, and any specific security concerns. * Communication Content: Information you provide when you communicate with us via phone calls (which may be recorded for quality and training purposes), emails, contact forms, or live chat. * Payment Information: If applicable, billing address and partial payment details when you make a payment for our services. Please note, full credit card numbers are typically processed directly by secure third-party payment processors and are not stored by Frankfort Reliable Locksmith.
Information We Collect Automatically
When you visit the Frankfort Reliable Locksmith website, we may collect certain information automatically through cookies and similar tracking technologies:
* Device and Usage Information: Your IP address, browser type and version, operating system, referral source, pages viewed, and the dates/times of your visits. This helps us understand how our website is used and identify areas for improvement. * Location Information: We may infer your general location from your IP address for analytics purposes, but we do not collect precise geolocation data without your explicit consent.
How We Use Your Information
Frankfort Reliable Locksmith uses the information we collect for the following purposes:
* To Provide Locksmith Services: To schedule appointments, dispatch technicians to your location, communicate service updates, and perform the requested locksmith services. * To Communicate With You: To respond to your inquiries, provide customer support, send service confirmations, invoices, and follow-up communications. * For Billing and Payment Processing: To process payments for services rendered and manage our financial records. * To Improve Our Services and Website: To analyze website usage, understand customer needs, and enhance our service offerings and online experience. * For Marketing and Promotional Purposes: With your consent, or based on legitimate interests, to send you information about Frankfort Reliable Locksmith's services, promotions, or news that may be of interest to you. You can opt-out of marketing communications at any time. * For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests. * To Protect Our Rights: To detect, prevent, or address fraud, security breaches, or technical issues, and to protect the rights, property, or safety of Frankfort Reliable Locksmith, our customers, or others.
Data Protection and Security
Frankfort Reliable Locksmith implements reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
* Secure Servers: Our website and data storage utilize secure hosting environments. * Access Controls: Limiting access to personal information to authorized Frankfort Reliable Locksmith employees and contractors who need the information to perform their job duties. * Data Encryption: Using encryption technologies where appropriate for data transmission. * Regular Security Reviews: Periodically reviewing our security practices to ensure ongoing protection.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, Frankfort Reliable Locksmith cannot guarantee its absolute security.
Sharing Your Information
Frankfort Reliable Locksmith may share your personal information with the following categories of third parties:
* Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as website hosting providers, payment processors (e.g., Stripe, PayPal), customer relationship management (CRM) systems, email service providers, and analytics providers (like Google Analytics). These providers are contractually obligated to protect your information and only use it for the purposes for which it was disclosed. * Legal Compliance and Protection: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). We may also disclose information to protect the rights, property, or safety of Frankfort Reliable Locksmith, our customers, or the public, or to enforce our policies. * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information. * With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
Frankfort Reliable Locksmith does not sell your personal information to third parties.
Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your experience.
* What are Cookies? Cookies are small text files stored on your device that allow a website to recognize your browser and remember certain information. * How We Use Them: Frankfort Reliable Locksmith uses cookies for: * Essential Website Functionality: To make our website work correctly (e.g., form submissions). * Analytics and Performance: To understand how visitors use our website, which pages are most popular, and to identify potential issues, helping us improve our site (e.g., Google Analytics). * Managing Cookies: You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For more information on how to control cookies, check your browser's "Help" or "Settings" menu.
Third-Party Services
Frankfort Reliable Locksmith uses third-party services to support our operations:
* Google Analytics: We use Google Analytics to collect data about website traffic and usage. Google Analytics uses cookies to gather this information. You can learn more about how Google uses data when you visit partners' sites or apps at www.google.com/policies/privacy/partners/ and you can opt-out of Google Analytics by installing Google's opt-out browser add-on. * Payment Processors: When you make a payment for services, we use reputable third-party payment processors. Frankfort Reliable Locksmith does not store your full credit card details. All payment transactions are handled directly by these secure processors, and their use of your information is governed by their own privacy policies.
Your Rights Under US State Privacy Laws
Depending on your state of residence, you may have specific rights regarding your personal information under laws such as the California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Utah Consumer Privacy Act (UCPA), and Connecticut Data Privacy Act (CTDPA). While specific rights may vary, generally, these rights include:
* Right to Know/Access: You have the right to request that Frankfort Reliable Locksmith disclose what personal information we collect, use, disclose, and/or sell. * Right to Delete: You have the right to request the deletion of personal information that Frankfort Reliable Locksmith has collected from you, subject to certain exceptions. * Right to Correct/Rectify: You have the right to request that Frankfort Reliable Locksmith correct inaccurate personal information about you. * Right to Opt-Out of Sale or Sharing: You have the right to opt-out of the "sale" or "sharing" of your personal information. As stated, Frankfort Reliable Locksmith does not sell your personal information. * Right to Non-Discrimination: Frankfort Reliable Locksmith will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.
Data Retention
Frankfort Reliable Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. Generally, we retain customer service request details and contact information for a period that allows us to manage warranties, provide follow-up services, and maintain accurate business records.
Children's Privacy
Frankfort Reliable Locksmith's services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records.
Links to Other Websites
Our website may contain links to other websites that are not operated by Frankfort Reliable Locksmith. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
Updates to This Privacy Policy
Frankfort Reliable Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our services or website after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact Frankfort Reliable Locksmith using the following details:
Business Name: Frankfort Reliable Locksmith Address: 199-101 Pinehurst Dr, Frankfort, KY 40601, USA Email: info@frankfortreliablelocksmith.com
